Return & Refund Policy

Last updated: 10/31/2026

At Zinara, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return process in accordance with the policy below.

PLEASE NOTE: We do not offer free returns. Return shipping costs apply.

Would you like to exchange or return your purchase? We're happy to help! You can exchange or return items up to 30 days after the delivery date, provided the following conditions are met:

The order still contains all delivered parts and components, and the packaging is returned exactly as the product was delivered.
Only normal use of the product is evident; damage caused by careless handling is excluded.
Products for which hygiene is important have been thoroughly cleaned before being returned.
The product turns out to be defective immediately upon receipt.

*We reserve the right to charge shipping costs to the customer. Returns are processed within 7 business days and, provided the conditions are met, officially accepted within this period.

*We reserve the right to refuse returns if there is reason to believe the items have been used or damaged in a way that is beyond our responsibility.

How do I return my order?

If your order meets the conditions above, you can follow the steps below to start the return process:

1. Send an email to: support@zinara.co
2. Make sure your email includes the following information:

Your order number
The reason for your return request
A photo of the product in case of visible external damage
Your first and last name
Your address

Once we receive your email, we will contact you and provide the return address. Please do not send the product back to the sender until you have received the correct return address from us. Please note that the shipping costs for returning the product are paid by the customer.

Cancellations and orders in transit

Because our orders are processed fully automatically immediately after they are placed, it is not possible to interrupt the shipping process. A refund can only be issued after the product has been received.

Because our goods are shipped from Asia, longer transit times may occur that are beyond our control. If the goods are already on their way to you, cancellation is not possible. We kindly ask you to wait patiently until you have received the goods and then return them to us. You are of course welcome to notify us of your cancellation in advance.

To ensure the smoothest possible return, we kindly ask you to send us a confirmation of shipment.

Refunds

Once your return has been received and approved, we will refund all payments we have received from you, with the exception of delivery costs (and with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us). The refund will be made without undue delay, and no later than fourteen days after we have received the returned goods. We will refund the amount using the same payment method you used for the original transaction, unless otherwise agreed with you. You will not be charged any fees for this refund.

*All returns must be sent at the customer's expense to our central warehouse in Asia.

Late or missing refunds

If you haven't received your refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially processed.
Contact your bank; processing times can vary.

If you've done all of this and still haven't received your refund, please contact us at support@zinara.co.

Questions?

For questions about returning your items, you can contact us via:

Email: support@zinara.co
Contact form: https://zinara.co/pages/contact
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm, and Saturday to Sunday, 12:00pm – 5:00pm (CET)

How do I return my order?

Cancellations and orders in transit

Refunds

Late or missing refunds

Questions?

Company Information