Frequently asked questions
Here you'll find our most frequently asked questions. Couldn't find the answer to your question? Contact our support team at: support@zinara.co
Orders and Delivery
Our products are shipped directly from our supplier to you. Thanks to this unique business model, we save significantly on storage and transport costs, which lets us offer our products at a lower price than our competitors — and we cover the shipping costs for you.
Average delivery time
Order processing time 1–3 days (Mon–Fri)
Delivery time 8–12 days (Mon–Fri)
We pay the shipping costs for you, so you won't be charged for shipping.
In most cases your order is delivered within the expected delivery time. Unfortunately, delays can sometimes occur during shipping.
Still haven't received your order three days after the expected delivery date? Please feel free to contact us — we're happy to help.
Because we work with multiple suppliers, the items in your order may be delivered in several packages and at different times.
Missing an item? No worries — the remaining items usually arrive within 2 to 3 days.
We apologize for any inconvenience and thank you for your understanding.
After placing an order with Zinara, you'll automatically receive an order confirmation by email, including your order number.
Didn't receive a confirmation?
Please check your spam folder first. Not there either? Feel free to contact us through our contact page. We're happy to help.
Returns and Exchanges
Not completely happy with your order? No problem — you can exchange or return your purchase within 30 days of receiving it.
Always ship your return with a tracking number. As the sender, you're responsible for shipping it correctly and safely.
Once we've received and inspected the returned items, we'll refund the full purchase amount to your account within 14 days.
Yes, you can. Feel free to contact us through our contact page and we'll gladly help you with the return or exchange.
Order tracking
After placing your order, you received your order number by email. You can use it to track your order.
As soon as your package has been handed over to the carrier, the tracking information becomes available. Please note it can take a few hours before the tracking details show up in the system.